Metals Rochester NY Quick Access Steel, Stainless, Aluminum, Bar, Alloys, Plate, Sheet | Express Metals Outlet
New Rochester Location — 1462 Lyell Avenue.....Thousands Of In-Stock Metals For Same Day Pickup: Quick, Convenient, Dependable & Economical.....New Rochester Location — 1462 Lyell Avenue.....Surplus, Drops, Shorts and Extras to Prime.....New Rochester Location — 1462 Lyell Avenue.....Carbon, Aluminum, Stainless And More - 200+ Tons Available.....


Return Policy: Express Metals Outlet is committed to ensuring you receive a quality, on-time product. If we make an error with your order, we will work to make it right, quickly and in the most customer-friendly way possible.

To initiate a return request, contact your local Express Metals Outlet either by phone or email within 15 business days of delivery of the material.

When you place an order with us, please ensure that the sizes, quantities, materials, packing and shipping requirements are correct. In addition, please retain your order confirmation for your records until your order is properly received at your facility.

If we made a mistake, we will work quickly to correct the error and:

  • Identify the problem and expedite the correct material to you
  • Remove the non-conforming material from your facility in a timely manner
  • Adjust your account appropriately

    If you ordered the wrong material, we understand. We will work with you to return the material and help you decide on the best replacement material for your needs:

  • Stock Material can be returned if it is in original condition. In this case, the standard Klein Steel Restock Fee will be incurred and your account will be adjusted appropriately.
  • Non Stock Material will be evaluated on a case-by-case basis.
  • Processed Material that has been processed correctly cannot be returned; call us anyway—we want to know and may be able to assist you in correcting the problem.

All requests for return of material must be initiated within 15 business days of delivery of material.

Express Metals Outlet, formerly Klein Steel Direct, stocks thousands of metals – from surplus, drops, shorts and extras to prime – ready to be picked up by you. Or available for delivery. Processing is available on the spot with our saws, shear, and plasma cutter. Express Metals Outlet is located in Rochester, Buffalo and Syracuse.

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Klein Steel Service and Express Metals Outlet are trademarks of Klein Steel Service, Inc